FAQs
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Got Questions?
Frequently Asked Questions
Everything you need to know about our products, orders, and policies — all in one place.
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All
Orders & Shipping
Products
Returns & Refunds
Payment
Orders & Shipping
How long does delivery take?
Orders are usually delivered within 3–5 working days across Pakistan, depending on your location.
Do you deliver nationwide?
Yes, we deliver to all major cities and towns across Pakistan through our trusted courier partners.
Can I track my order?
Yes, once your order is shipped, you'll receive a tracking number via SMS or WhatsApp to monitor your delivery status.
Can I change my delivery address after ordering?
Address changes are possible only before the order is shipped. Please contact our support team as soon as possible.
Products
Are your products 100% herbal?
Yes, every Al-Haj Herbals product is prepared using traditional Unani formulas and natural herbal ingredients, following our 80+ year family legacy.
How do I know which product is right for me?
Each product page includes usage details and benefits. If you're unsure, message us on WhatsApp and our team will guide you.
Are there any side effects?
Our products are made from natural herbal ingredients. However, we recommend consulting a healthcare provider before use, especially if you have an existing medical condition.
What is the shelf life of your products?
Shelf life varies by product and is mentioned on the packaging. Store in a cool, dry place for best results.
Returns & Refunds
What is your return policy?
Return requests must be raised within 48 hours of delivery. The product must be unused, unopened, and in its original packaging.
How do I request a return?
Contact us via WhatsApp, phone, or email within 48 hours of delivery with your order number and product photos.
When will I get my refund?
Once your return is approved and received, refunds are typically processed within 5–7 business days.
What if I received a damaged or wrong item?
Please contact us within 48 hours of delivery with photos of the item. We'll arrange a free replacement or full refund.
Payment
Do you offer Cash on Delivery (COD)?
Yes, COD is available nationwide on all orders with no extra charges.
What online payment methods do you accept?
We accept major debit/credit cards and mobile wallets such as JazzCash and Easypaisa, along with bank transfer.
Is it safe to pay online on your website?
Yes, all online payments are processed through secure, encrypted payment gateways.
Still Have a Question?
Our support team is just a message away.