Shipping Policy

Shipping Policy | Al-Haj Herbals
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Fast & Reliable

Shipping Policy

We're committed to getting your herbal wellness products to you quickly and safely, anywhere in Pakistan.

3–5 Day Delivery

Orders are dispatched within 24–48 hours and delivered within 3–5 working days.

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Secure Packaging

Every product is carefully sealed and packed to arrive in perfect condition.

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Cash on Delivery

Pay when your order arrives — available nationwide at no extra cost.

Estimated Delivery Timelines

Region Estimated Delivery Time Shipping Charges
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi) 2–3 working days Rs. 200
Other Cities & Towns 3–5 working days Rs. 250
Remote / Rural Areas 5–7 working days Rs. 300
Orders Above Rs. 5,000 As per region above Free Shipping

1Order Processing

All orders are processed and dispatched within 24–48 hours of confirmation, excluding public holidays and Sundays.

  • Orders placed after 6 PM are processed the next working day.
  • You will receive a confirmation message once your order is dispatched.

2Delivery Areas

We currently deliver to all major cities and most towns across Pakistan through our trusted courier partners.

  • Delivery timelines may vary slightly for remote or rural areas.
  • If your area is not serviceable, our team will contact you to arrange an alternative.

3Order Tracking

Once your order is shipped, you'll receive a tracking number via SMS or WhatsApp so you can monitor your delivery status in real time.

4Shipping Charges

Shipping charges are calculated based on your delivery location, as outlined in the table above.

Orders above Rs. 5,000 qualify for free shipping nationwide.

5Delayed or Missed Deliveries

While we strive to meet all estimated delivery timelines, occasional delays may occur due to weather, courier issues, or public holidays. If your order is significantly delayed, please contact our support team and we'll investigate immediately.

6Failed Delivery Attempts

Our courier partners will attempt delivery up to 2 times. If delivery is unsuccessful, please ensure a valid contact number and complete address to avoid delays. Unclaimed orders may be returned to us and will require re-shipping charges.

Questions About Your Delivery?

Our support team is happy to help track or resolve any shipping issue.