1Acceptance of Terms

By accessing or using the Al-Haj Herbals website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use of, this site by any third party.

• You must be at least 18 years old, or have parental/guardian consent, to place an order.
• You agree to provide accurate and complete information when creating an account or placing an order.
• You are responsible for maintaining the confidentiality of your account details.

3Products & Pricing

We make every effort to display our products and prices accurately. However:

• Product colors, packaging, and appearance may vary slightly from images shown due to screen settings.
• Prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
• We reserve the right to limit quantities or discontinue any product at any time.

4Orders & Payments

By placing an order, you confirm that all details provided are accurate and complete.

• We accept Cash on Delivery (COD) as well as available online payment methods.
• Orders are confirmed once payment is received or COD order is verified via phone/WhatsApp.
• We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud.

5Shipping & Delivery

We aim to deliver all orders in a timely manner across Pakistan.

• Estimated delivery time is 3–5 working days, depending on location.
• Delivery timelines are estimates and may occasionally be affected by factors outside our control.
• A valid contact number is required for successful delivery coordination.

6Returns & Refunds

All returns are subject to our official Return Policy.

• Return requests must be raised within 48 hours of delivery.
• Products must be unused, unopened, and in original packaging to be eligible.
• Please refer to our full Return Policy page for complete details on eligibility and process.

7Product Disclaimer

Al-Haj Herbals products are prepared using traditional Unani herbal formulations.

• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• Please consult a qualified healthcare provider before use, especially if you are pregnant, nursing, or have an existing medical condition.
• Individual results may vary from person to person.

8Intellectual Property

All content on this website — including our logo, product names, images, and text — is the property of Al-Haj Herbals and is protected under applicable copyright and trademark laws. It may not be copied, reproduced, or used without our prior written consent.

9Limitation of Liability

Al-Haj Herbals shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, to the extent permitted by applicable law.

10Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our practices or for legal reasons. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

11Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

12Contact Us

If you have any questions about these Terms & Conditions, please reach out to our team.